Support

Help

Need help with Lit? Send us a note and include the details that will help us understand what happened.

Contact us

For support, account questions, safety concerns, or general feedback, email us at .

What to include

  • The email or phone number connected to your Lit account, if applicable.
  • A short description of the issue or question.
  • Screenshots or device details if they help explain the problem.

Please do not send passwords, payment card numbers, or other highly sensitive information by email.

Response time

We read support messages as soon as we can. Response times may vary depending on the topic and volume of requests.